Delivery

Delivery

  • Most orders within Australia are delivered by Australia Post.

Delivery Costs

  • Our prices depend on the total weight and size of your order unless advertised otherwise.
  • To find the total cost of the order add the items you wish to purchase into the shopping cart, including your full delivery address the shipping costs will be automatically calculated and displayed on the checkout page.

Ship Large, Heavy or Dangerous Items

We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

Despatch

  • Orders are despatched from various distribution centres around Australia.
  • Most items are despatched on the next business day.
  • All "in stock" items are despatched within 5 business days.

Signature on Delivery

  • Most orders are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby Post Office for collection.

Authority to Leave

  • If an Authority to Leave (ATL) is requested for your parcel to be left in a safe place, we take no responsibility in missing, lost or damage parcels based on this request.

Delivery Times

Metropolitan Area

Brisbane, Sydney, Melbourne, Perth
1-2 Business Days

Adelaide
2-3 Business Days

Regional Area

Queensland, New South Wales, ACT, Victoria, South Australia, Western Australia
2-3 Business Days

Northern Territory
5-6 Business Days

Tasmania
5-7 Business Days

The above estimated delivery times are in business days (Monday through Friday) excluding public holidays. 

Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforeseen circumstances.

Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. If your product has not arrived after the estimated delivery time, please contact us by email  by REPLYING to your order confirmation email to marketplace@safetyculture.com with a brief message.

Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to receive the delivery, the courier will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

Additional fees may apply for re-delivery of orders.

We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

Upon despatch of your order you will receive a copy of your tracking information via email.

We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory.

Please note we do not recommend using a P.O Box address for larger items exceeding 22kgs and/or 1m width or height.
 

International delivery

  • Delivery outside of Australia is currently not available