Shipping & Returns
Delivery
Most orders within Australia are delivered by Australia Post.
Delivery Costs
Our prices depend on the total weight and size of your order unless advertised otherwise.
To find the total cost of the order add the items you wish to purchase into the shopping cart, including your full delivery address the shipping costs will be automatically calculated and displayed on the checkout page.
Ship Large, Heavy or Dangerous Items
We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.
Dispatch
Orders are dispatched from various distribution centres around Australia.
We proudly work with a highly streamlined dispatch team, with most items being dispatched within 1-2 business days upon confirmation of payment.
All "in stock" items are dispatched within 2-7 business days.
All orders are processed in the order as received with Express Postage orders taking priority.
To fast track your order, we encourage you to pay via credit card as your order can be processed and dispatched the same day subject to stock availability.
Signature on Delivery
All orders placed on our website are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby Post Office for collection.
Authority to Leave
If an Authority to Leave (ATL) is requested for your parcel to be left in a safe place, we take no responsibility in missing, lost or damage parcels based on this request.
Delivery Times
We have partnered with Australia Post, Toll and TNT. Australia's largest and most trusted courier companies to offer you prompt and safe shipping across Australia in most circumstances.
In most instances estimated delivery times from the time of dispatch will be displayed at checkout, and are based on ALL products being "in stock" at the time of ordering:
Metropolitan Area
Brisbane, Sydney, Melbourne, Perth 1-2 Business Days
Adelaide 2-3 Business Days
Regional Areas
Queensland, New South Wales, ACT, Victoria, South Australia, Western Australia 2-3 Business Days
Northern Territory 5-6 Business Days
Tasmania 5-7 Business Days
The above estimated delivery times are in business days (Monday through Friday) excluding public holidays.
Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforeseen circumstances from the couriers.
Delivery time is subject to stock availability, product size and location.
If your product has not arrived after the estimated delivery time, please contact us by email by REPLYING to your order confirmation email to marketplace@safetyculture.com with a brief message.
We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process.
Please note we do not recommend using a P.O Box address for larger items exceeding 22kgs and/or 1m width or height.
International cost and other delivery costs
In most cases, international shipments are delivered in a timely manner. However, it can take several weeks depending on your country's customs regulations.
For all international orders we are not responsible for customs clearance or any duties or taxes that might be charged.
All our international orders will be shipped by the most suitable carrier (Australia Post, TNT, DHL, FedEx).
Transit Insurance Cover
Peace of mind - If your goods happen to be lost or damaged while they're in AusPost Care, you won't be out of pocket.
Fast, hassle-free claims - Improved process lets you track the status of your claim.
Cover is available for parcels valued up to $2,000 only.
Express Delivery
Your Item will be picked, packed and manifested within 12-24 hours of placing your order on business days.
Depending on the time that you place your order, it will be in transit to you within 12-24 hours on business days.
This service is only available for stocked items. Backordered items will be expressed shipped once they arrive into our warehouse.
Only available for items 5 kilos and under.
Returns, Refunds and Replacements
Australian Consumer Law
Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. If you are a consumer as defined in the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us. To arrange a return, please reply to your order confirmation email detailing your request and attaching any relevant photos. Our customer service team will then review the information and advise on next steps.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product.
Change of Mind
We do not offer refunds or exchanges for change of mind (including cancelling backorders/presales or changing clothing sizes.
You may have rights under the Australian Consumer Law in addition to this clause.
Please note, should you cancel an order/backorder a $20+GST admin fee will apply.