Frequently Asked Questions

How do I get in touch with you?

You can reach us at marketplace-au@safetyculture.com or call us on  1800 874 900

Can I place a bulk order?

Yes please reach out to us at marketplace-au@safetyculture.com or call us on 1800 874 900 if you require a large order and customized pricing.

How do you deliver orders

Most orders are delivered by Australia Post or TNT.

How much does delivery cost?

Our delivery price is based on the weight of your order. To find the total cost of your order, add the items you wish to purchase to your cart, including your full delivery address and the shipping costs will be automatically calculated.

How do you manage the delivery of large, heavy or dangerous goods?

We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

How long does it take for my item to be shipped?

Orders are dispatched from various distribution centers across Australia We proudly work with a highly streamlined dispatch team, with most items being dispatched within 1-2 business days upon confirmation of payment.

Do I need to be home to receive my order?

All orders placed on our website are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby location for collection.