Question 1

How do I place an order?

Accepted Answer

Add the product to your cart and follow the checkout steps. You'll be guided through delivery and payment before confirming your order.

Question 2

Can I order in bulk or request a quote?

Accepted Answer

Yes. For bulk, repeat, or custom orders, contact our support team and we can provide a tailored quote.

Question 3

Is this product always in stock?

Accepted Answer

Stock availability is shown on the product page. If an item is on backorder, estimated dispatch times will be displayed at checkout.

Question 4

How much does shipping cost?

Accepted Answer

Shipping costs are calculated automatically at checkout based on the total weight and size of your order.

Question 5

How long does delivery take?

Accepted Answer

Most items dispatch within 1–7 business days depending on availability. Estimated delivery times are displayed at checkout.

Question 6

Do I need to sign for my delivery?

Accepted Answer

Yes. All orders are shipped with Signature on Delivery for security, so someone will need to be present to receive the parcel.

Question 7

Can I return an item if I change my mind?

Accepted Answer

Change-of-mind returns are generally not offered, although you may have rights under Australian Consumer Law.

Question 8

What if my product is faulty or incorrect?

Accepted Answer

If an item arrives faulty, damaged, or incorrect, you may be eligible for a replacement or refund in line with Australian Consumer Law.

Question 9

What payment methods do you accept?

Accepted Answer

We support major credit cards and PayPal through secure payment gateways.

Question 10

Can I use coupons or discount codes?

Accepted Answer

Yes. Discount codes can be applied at checkout, but cannot be combined with other promotions.

Question 11

Are prices on the site final?

Accepted Answer

Prices may occasionally change. If a product is listed incorrectly, we may contact you before proceeding with the order.

Question 12

Where can I find product specifications?

Accepted Answer

Full product details, specifications, and manufacturer information are included on each product page.

Question 13

How can I contact support?

Accepted Answer

You can reach the SafetyCulture Marketplace team via email or phone for product or order assistance.

Question 14

What is the SafetyCulture Marketplace?

Accepted Answer

It's a procurement platform offering safety equipment, PPE, tools, and workplace essentials for teams and businesses.

Question 15

Can teams manage purchasing together?

Accepted Answer

Yes. Features like custom catalogs, spend limits, and buying groups allow organisations to manage procurement centrally.

Frequently Asked Questions