How do you deliver orders

Most orders are delivered by Australia Post or TNT.

How much does delivery cost?

Our delivery price is based on the weight of your order. To find the total cost of your order, add the items you wish to purchase to your cart, including your full delivery address and the shipping costs will be automatically calculated.

How do you manage the delivery of large, heavy or dangerous goods?

We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

How long does it take for my item to be shipped?

Orders are despatched from various distribution centers across the US. We proudly work with a highly streamlined despatch team, with most items being despatched within 1-2 business days upon confirmation of payment.

Do I need to be home to receive my order?

All orders placed on our website are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby location for collection.

Returns Policy Some items may be returned if new, unopened items and within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, many safety items are unable to be returned once shipped because these items are unable to be resold due to chain of custody being broken and thereby assurance of the products fit for purpose. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us or email us at marketplace.us.orders@safetyculture.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.