Question 1

How do I place an order?

Accepted Answer

Add the item to your cart and complete checkout. You'll be guided through shipping and payment details before submitting your order.

Question 2

Do you offer bulk ordering or quotes?

Accepted Answer

Yes. If you need large quantities or a customized quote for your team or business, contact our support team and we can assist.

Question 3

Is this product currently in stock?

Accepted Answer

Stock status is displayed on the product page. If an item is backordered, the estimated dispatch timeline will appear during checkout.

Question 4

How much is shipping in the United States?

Accepted Answer

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Question 5

How long does shipping take?

Accepted Answer

Delivery times vary based on your location and product availability. Most orders leave the warehouse within 1–7 business days.

Question 6

Do you require a signature for delivery?

Accepted Answer

Some carriers may require a signature depending on the value of the shipment or delivery method.

Question 7

Can I return an item if I change my mind?

Accepted Answer

Change-of-mind returns are not typically offered. However, you may be eligible for a return if the product is faulty or incorrect. Please review our US Returns Policy for details.

Question 8

What if my order arrives damaged or incorrect?

Accepted Answer

If your product arrives damaged, defective, or you received the wrong item, contact our support team as soon as possible for a replacement or resolution.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards and PayPal via secure payment processing.

Question 10

Can I use a discount code?

Accepted Answer

Promo codes can be applied during checkout. Some codes cannot be combined or used with sale items.

Question 11

Are prices on the website final?

Accepted Answer

Prices may be updated from time to time. If a product is listed incorrectly, we may contact you before proceeding with the order.

Question 12

Where can I find detailed product specifications?

Accepted Answer

Each product page includes manufacturer specifications, materials, features, and safety information where applicable.

Question 13

How do I contact customer support?

Accepted Answer

You can reach our Marketplace support team by email or through the contact section on our website.

Question 14

What is the SafetyCulture Marketplace?

Accepted Answer

The SafetyCulture Marketplace is a procurement platform offering workplace safety gear, PPE, and equipment for organizations across the United States.

Question 15

Can my team manage purchasing together?

Accepted Answer

Yes. Marketplace features include custom catalogs, spend controls, and purchasing permissions to help organizations manage procurement.

Frequently Asked Questions