Shipping & Returns

Delivery

Purchases made from United States will be shipped via the carrier designated in your checkout cart. Orders are shipped EXW (Incoterms 2020) to the destination indicated on your order.

Delivery Costs

(a) Delivery prices depend on the weight and size of your order unless advertised otherwise.

(b) The delivery costs for items in a shopping cart are automatically calculated and displayed on the checkout page.

(c) We reserve the right to substitute the shipping carrier you have selected at checkout if we believe the carrier will be unable to render the services they have advertised at the agreed price. If this is the case we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

Dispatch

(a) Orders are dispatched from the United States.

(b) Our expectations is that most items will be dispatched within 1-2 business days upon confirmation of payment. All "in stock" items are dispatched within 2-7 business days.

(c) All orders are processed in the order as received with Express Postage orders taking priority.

(d) We will not be liable for any delay or non-delivery of any goods ordered.

Signature on Delivery

All orders placed on our website are sent with Signature on Delivery. Delivery will only be made if someone is available to receive and sign for the delivery. If no one is available, the parcel will be taken to a nearby Post Office or carrier for collection.

If an Authority to Leave (ATL) is requested for your parcel to be left at a designated place, or if your parcel is taken to a location for collection, we take no responsibility for missing, lost or damaged parcels in such circumstances.

Delivery Times

We have partnered with a number of delivery providers (including DHL and Federal Express) to offer you shipping across the United States.

Estimated delivery times are in business days (Monday through Friday) excluding public holidays. Estimated delivery times may change due to unforeseen circumstances.

Delivery time is subject to stock availability, product size and location.

If your product has not arrived after the estimated delivery time, please contact us by email by REPLYING to your order confirmation email to marketplace-us@safetyculture.com.

All shipments require a phone number and valid address. Carriers may contact you to set up a specific time to receive shipments. Shipping is to your dock or other similar location and does not include moving your items within your facility. Carriers may assess an additional fee if you do not have a dock and need a lift-gate or other equipment.

International cost and other delivery costs

For all international orders we are not responsible for customs clearance or any duties or taxes that might be charged.

Express Delivery

Your Item will be picked, packed and manifested within 12-24 hours of placing your order on business days.

This service is only available for stocked items 10 pounds and under. Backordered items will be expressed shipped once they arrive into our warehouse.

Stock Definitions

If a product is “in stock”, you can add it to cart and proceed to the checkout. Once your purchase has been successful, we will process your order.

If a product is on backorder with an approximate estimate time of arrival, you will be able to add it to cart as a backorder and proceed to the checkout. Once your purchase has been successful, your order will be in the queue for dispatch when we have received the product in one of our warehouses. The ETA is the approximate date that our supplier has provided us with and may change due to unforeseen circumstances.

Due to the global shortage for respiratory products we have no confirmed ETAs for such products.

Returns Policy Some items may be returned if new, unopened items and within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, many safety items are unable to be returned once shipped because these items are unable to be resold due to chain of custody being broken and thereby assurance of the products fit for purpose. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us or email us at marketplace.us.orders@safetyculture.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.