You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us or email us at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in Australia. At this time products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer FREE Standard Shipping on all orders (excl. heavy, bulk & over-sized items) when you spend a minimum of $95.00 in a single transaction.
$15.00 standard flat rate shipping on all orders (excl. heavy, bulk & over-sized items) when you spend less than $95.00 in a single transaction.
$79.95 standard flat rate shipping on all orders for heavy, bulk or over-sized items.
Shipping costs are automatically applied at checkout based on your total order value (excluding shipping costs) and the items in your order.